Comments on: Comcast cares? http://www.hollywouldknits.com/2009/01/14/comcast-cares/ Wooly goodness happening in the ATL Sat, 28 Nov 2009 01:32:52 -0800 http://wordpress.org/?v=2.9.2 hourly 1 By: Holly http://www.hollywouldknits.com/2009/01/14/comcast-cares/comment-page-1/#comment-151 Holly Thu, 15 Jan 2009 17:04:12 +0000 http://www.hollywouldknits.com/?p=247#comment-151 Yep. That is definitely how Comcast does things. We are screwed for cable as they are the only game in town unless I want to switch to satellite. The cable television itself hasn't been a problem since they brought us a new box - it's always the box, eh? We've always had internet/phone issues and I see no end in sight so I am shopping around for those. I need my intertoobs! Yep. That is definitely how Comcast does things. We are screwed for cable as they are the only game in town unless I want to switch to satellite. The cable television itself hasn’t been a problem since they brought us a new box – it’s always the box, eh? We’ve always had internet/phone issues and I see no end in sight so I am shopping around for those. I need my intertoobs!

]]> By: stariel http://www.hollywouldknits.com/2009/01/14/comcast-cares/comment-page-1/#comment-150 stariel Thu, 15 Jan 2009 06:57:41 +0000 http://www.hollywouldknits.com/?p=247#comment-150 I had a huge fight with them and canceled my service in Boston. Long story short, my cable box never worked right, and they wouldn't come out to fix it, so I finally left work early to trek out to their office on the subway carrying a cable box (they told me they would replace it) to find that they couldn't replace it because they didn't have that box because they were recalled and they wanted to give me an HD box for $12 more a month. I don't have an HDTV! So, I asked them to give me my same service at the same price and they refused! Apparently they would rather lose my business entirely (both cable and internet, over $60 a month) than let me have the service for the price they told me I should be paying! In any case, I got Verizon DSL which was cheaper (no cable, though) and had fewer problems with it - at least their customer service people actually fixed the problems when I called. I had a huge fight with them and canceled my service in Boston. Long story short, my cable box never worked right, and they wouldn’t come out to fix it, so I finally left work early to trek out to their office on the subway carrying a cable box (they told me they would replace it) to find that they couldn’t replace it because they didn’t have that box because they were recalled and they wanted to give me an HD box for $12 more a month. I don’t have an HDTV! So, I asked them to give me my same service at the same price and they refused! Apparently they would rather lose my business entirely (both cable and internet, over $60 a month) than let me have the service for the price they told me I should be paying!

In any case, I got Verizon DSL which was cheaper (no cable, though) and had fewer problems with it – at least their customer service people actually fixed the problems when I called.

]]>