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Comcast, again…

By Holly | January 16, 2009

…or is it still?  I just received my 7th call from Comcast “customer service” today.  The first call was around 2 pm.  That woman was calling to check my service and make sure it was working because techs had been out this morning and fixed it.  I told her I was at work, she was calling my cell phone and the reason she was calling my cell phone is becaue the billing department thought it was the only way to get Comcast to keep their service appointment.  If they called and got through on my home line – the one I was having trouble with in the first place – they would close the trouble ticket and cancel my service appointment.  She gets all that and we end the conversation.  She calls back about 10 minutes later and tells me that the crews haven’t actually solved the problem and they are still working on it.  Hmmm…I thought she said it was fixed this morning?  How is it after 2 pm and it still isn’t fixed?  No way I am giving up my appointment as they can’t assure me it’s fixed as evidenced by her phone calls and the bad information she is passing along.  I get two or three more calls from Comcast people throughout the day wanting to find out if I have service.  Unbelievable.  I refuse to give up my appointment.  So the last mother fucker calls and I get into it with him.  I am frustrated and I say so.  He’s trying to bully me into giving up the appointment “If we come out there and there is no problem we are going to have to charge you for the service call”.  Can you fucking believe that?  I tell him to shut it all off.  They can’t keep my internet/cable/phone all working at the same time I don’t need it.  That mother fucker starts little ladying me and trying to manage me!  Tells me shutting it off is unreasonable.  I tell him paying for services I don’t receive is unreasonable.  I tell him 7 phone calls in one day is unreasonable.  I tell him canceling my service appointments WITHOUT MY KNOWLEDGE is unreasonable.  I ask him to get me to someone who can adjust my bill and shut my shit off and he says he CAN’T -  get this  I HAVE TO CALL ANOTHER NUMBER!  Amazing isn’t it?  Oh, that stupid cock-sucking piece of Comcast shit let it drop that 9 of my neighbors have been experiencing trouble too.  Gee you stupid piece of shit don’t you think it would have been better to say something about that sometime earlier in the week?  Say, Wednesday?  Don’t you think all this shit might have gone down differently had someone at Comcast said “we’ve got reports from your neighbors of trouble too and we are going to be out there and this date to fix the problem.  We shouldn’t have to be inside so you won’t need a service appointment.”  No.  That would be too fucking logical.  Nobody at Comcast knows what the other is doing.  Nobody at Comcast has up to date notes on anything.  I am so frustrated at this point that I can barely see straight.  Steve West is calling over there to get our bill adjusted because I can’t do it without cussing someone out and that isn’t fair.  It’s not the poor schmoe in billings fault that the company they work for is a piece of shit.  Although I do wonder how they can live with themselves for working at a company that just lives to ass rape it’s customers at every turn.  Oh, get this.  Steve West called over there and asked to speak with a supervisor about these problems we’ve been having.  After going around with the rep for a minute the dude says “well really you should call the complaint line.”  Steve West gets that number and calls it.  It’s for the MIAMI area.  Where do I live?  Oh yeah, that’s right, ATLANTA!  Seriously.  Seriously?!  It’s like they give every person who hires on at Comcast training in how to be a complete idiot and irritate their customers to the point that they are investigating ways to get around having to have Comcast for anything!

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